Exchange/Refund Policy
RETURNS & EXCHANGES POLICY
At PaveL & Co, we build clothes that are made to last. If your item isn't a perfect fit or doesn't meet your expectations, we are here to help you get it right. Go ahead, cross the line—worry-free.
1. The Return Window
You have 7 days from the date your package is delivered to request an exchange or a return. Requests made after this window will not be accepted.
You have 7 days from the date your package is delivered to request an exchange or a return. Requests made after this window will not be accepted.
2. Condition of Items
To be eligible for an exchange or refund, items must be in their original condition:
To be eligible for an exchange or refund, items must be in their original condition:
- Unworn, unwashed, and unaltered
- Free of makeup, stains, odors, or pet hair
- Complete with all original tags attached and original packaging intact
3. Exchanges (Fast & Free Size Swaps)
Need a different size or color? We offer free exchanges on all eligible apparel. Once your exchange request is approved, we will ship your replacement piece free of charge.
Need a different size or color? We offer free exchanges on all eligible apparel. Once your exchange request is approved, we will ship your replacement piece free of charge.
4. Refunds & Store Credit
If you choose a return over an exchange, you can opt for:
If you choose a return over an exchange, you can opt for:
- Store Credit: Issued immediately as a digital gift card once the item is inspected.
- Original Payment Method: Refunded back to your account. Please allow 5–7 business days for your bank to post the transaction after we approve the return.
5. Non-Returnable / Final Sale Items
For hygiene and clearance purposes, the following items cannot be returned or exchanged:
For hygiene and clearance purposes, the following items cannot be returned or exchanged:
- Final Sale or Clearance collection items
- Gift cards
6. Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with a photo of the item. We will arrange a priority replacement at zero cost to you.
If you receive a damaged, defective, or incorrect product, please email us within 48 hours of delivery with a photo of the item. We will arrange a priority replacement at zero cost to you.