Refund policy

RETURNS & EXCHANGES POLICY
At PaveL & Co, we build clothes that are made to last. If your item isn't a perfect fit or doesn't meet your expectations, we are here to help you get it right manually.

1. How to Initiate a Request
We do not use automated website return buttons. To request a return or exchange, you must navigate to our Contact Us page, fill out the form, and clearly explain your problem. Please include your Order Number and the specific product issue.
For general tracking or follow-up questions, you can reach us at info@pavelandcoofficial.com

2. The Return Window
You have 7 days from the date your package is delivered to request an exchange or a return. Requests made after this 7-day window will not be accepted.

3. Condition of Items
To be eligible for a return or exchange, items must be returned in their original condition:
  • Unworn, unwashed, and unaltered.
  • Free of stains, odors, makeup, or pet hair.
  • Complete with all original tags attached and original packaging intact.
  • Items sent back to us without first requesting a return through our Contact Us page will not be accepted.

4. Exchanges & Processing Fees
Because we manufacture and fulfill our collections on a tightly curated basis, we do not offer free size swaps.
  • Sizing Exchanges: If you order the wrong size and require an exchange, a fixed reverse logistics courier fee of ₹99 will be charged to cover round-trip shipping costs before the replacement item is dispatched.
  • Please consult our size charts carefully before purchasing to avoid extra fees.

5. Refunds & Store Credit
If your return request is approved and you do not want an exchange, you can opt for:
  • Store Credit: Issued immediately as a digital gift card once the item is inspected back at our warehouse.
  • Original Payment Method: Refunded minus a processing courier fee. Please allow 5–7 business days for your bank to post the transaction after approval.
  • Note: For Cash on Delivery (COD) orders, refunds will strictly be issued via store credit or a secure direct UPI payout link after account verification.

6. Damaged or Defective Items (Mandatory Unboxing Rule)
We enforce a strict policy to prevent fraudulent defect claims. Please inspect your order upon reception and contact us immediately if the item is defective or damaged.
  • Mandatory Requirement: You must provide a continuous, unedited unboxing video starting from the sealed package outer layer down to the product defect inspection.
  • Without a valid unboxing video, defect claims will be rejected. Once verified, we will arrange a priority replacement at zero cost to you.

7. Non-Returnable / Final Sale Items
Unfortunately, we cannot accept returns or exchanges on sale items, clearance collections, or digital gift cards.